Petsify.pl complaints procedure

1. This procedure covers complaints about the Service, accounts, profiles, listings, messages, reviews, paid Promotional Services and other services provided by the Operator.
2. This procedure does not cover disputes between Users about adoption, sale, reservation or transfer of an animal, unless the dispute concerns a Service feature or a breach of the terms.

1. A complaint may be submitted to: kontakt@petsify.pl.
2. A complaint should include:
   1. the User’s details;
   2. the email address linked to the account;
   3. a description of the problem;
   4. the listing, profile or order number, if applicable;
   5. the expected solution.

1. The Operator reviews the complaint within 14 days of receipt.
2. If more information is needed, the Operator may ask the User to provide it.
3. The response is sent to the email address provided in the complaint.

1. Consumers may use out-of-court complaint and claim-resolution methods.
2. Disputes may be resolved through mediation or arbitration.
3. The EU Online Dispute Resolution (ODR) platform is available at: ec.europa.eu/consumers/odr.

Please send all complaints to: kontakt@petsify.pl. We respond within 14 business days.